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Privacy Policy

May 25, 2018

Who we are

This Privacy Policy applies to personal information collected by Cloudistics, Inc. and related entities (“Cloudistics,” “we,” “us,” or “our”) through the Cloudistics.com website, use of the Ignite portal, and other webpages or portals that we operate and in which we post a direct link to this Privacy Policy (“Sites”).

What is Personal Information?

“Personal Information” as used in this Policy refers to information that can be used to identify an individual, directly or indirectly, alone or together with other information. This includes things such as an individual’s full name, email address, phone number, precise location, device IDs, and certain cookie and network identifiers. Other categories of Personal Information may be covered under various national and local laws and regulations.

Note to customers and users in the European Union (“EU”): Information about how we handle Personal Information subject to the General Data Protection Regulation (“GDPR”) is outlined in the section “For EU Customers and Users.”

Cloudistics respects the privacy of your Personal Information and has established this Privacy Policy to assist you to understand how we manage your Personal Information. Because we provide “business-to-business” products and services, we communicate with our customers and business partners through their authorized employees and other users. In this Privacy Policy, the terms “you” and “your” refer to the individuals who work with us on behalf of our customers and business partners and to the visitors to our Sites.

We may create de-identified data from Personal Information by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you, through obfuscation, or through other means. Our use of de-identified data is not subject to this Privacy Policy.

What Personal Information does Cloudistics collect?

We collect various types of Personal Information in a number of ways:

Requests and orders you submit. On our Sites you can order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support, services and training, or apply for jobs at Cloudistics. In order to fulfill your requests, we collect your contact information (name, address, telephone number, email address, and may contact preferences), the user ID passwords, and password recovery Q&As you create to use some of the services on the Sites, (we only store passwords in one-way hash encrypted format) and billing and transaction information, credit card or other financial information, information about your profession, occupation, and employment, and about your interests.

Forums and Blogs.  Some of our Sites allow our users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. We gather contact and other information about users who post information in these forums and may use this information for marketing and other purposes. Information disclosed in these forums becomes public information which can be read, collected or used by other participants as described in the section “Forums and Blogs.”

Cookies and tracking technologies. We may collect information about your interactions and experiences on our Sites, such as your Internet Protocol address, what device and browser you use, which pages you visit, what content you view, and how often you come to our Sites through cookies, tracking technologies, and methods such as spot tags, tracking and cookies as described in the section “Cookies, Logging, and Spotlight Tags.”

Business partners and other sources.  We also receive information about companies that may be interested in learning more about Cloudistics products and services from our business partners and other industry sources. We may supplement the Personal Information collected online with information you provide to Cloudistics through other Cloudistics services, as well as other sources such as written communications, trade shows or seminars.

How does Cloudistics use Personal Information?

Cloudistics may use Personal Information:

  • To fulfill your request for information or a service/product demonstration;
  • To perform a contract we enter into with you by communicating with you, delivering and billing for products/services you ordered, and providing ongoing service and support;
  • To further our legitimate interests in building our relationship with you by: marketing and advertising new services, special offerings, and sales alerts; understanding our customers’ needs, interests and ways we can improve our products, services, performance of our Sites and the overall customer experience; and asking you to complete surveys that we use for marketing and quality assurance purposes; and
  • To analyze the markets and the industries we serve to better understand their evolving needs and interests;
  • To recruit for the Cloudistics workforce team.

How does Cloudistics share Personal Information?

We may share your Personal Information with third parties for the purposes described in the section “How Does Cloudistics Use Personal Information.”  We will not disclose Personal Information for these or other purposes except as described in this Privacy Policy and as permitted by applicable data protection laws such as the GDPR.  Cloudistics is not in the business of selling or renting your information to others and will request your consent to sharing your Personal Information when we believe it is legally required or otherwise appropriate to do so. 

Situations where we may share Personal Information are:

Product and Service Delivery.  We contract with various service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions, respond to requests for information on products or services, and otherwise support a customer’s business needs. Third party service providers and suppliers who receive Personal Information in order to perform these functions are required to apply the same level of privacy protection as contained in this Privacy Policy and to keep confidential the personal information received from Cloudistics and may not use it for any purpose other than as originally intended.

Co-branded Services.  Some Cloudistics services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Cloudistics and the other company may receive information collected in conjunction with the co-branded services.

Marketing and Advertising.  We may engage vendors to provide marketing and advertising on our behalf. 

Interest-Based Advertising.  We may display personalized ads about Cloudistics and third parties on our Sites and may contract with third parties to display personalized ads about Cloudistics on their apps and through other channels. Our third party partners may use cookies or similar technologies in order to provide advertising based upon your browsing activities and interests. You are able to control this interest-based advertising using your browser settings.

Website Tracking Metrics. We use cookie-based tracking such as Google Analytics and other third party services to generate statistics about visitor activity on our Sites. These tools help us better understand the ways in which people use our Sites and identify visitors who may be interested in receiving marketing communications about our products and services. For more information on these technologies, see the section “Cookies, tracking and logging.” Information collected for use by Google Analytics is available at:

Legal Compliance, Safety and Security.  We may disclose personal information to law enforcement, legal authorities, and other authorized third parties in order to comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation, to protect our rights and property or the rights or safety of third parties, to enforce our Terms of Use, this Privacy Policy, or agreements with third parties, or for crime-prevention purposes.

Due Diligence in Business Transactions.  In connection with a prospective or actual investment, reorganization, sale, or financing transaction, we may need to disclose Personal Information in order for the transaction party to conduct appropriate and legally permitted due diligence; and we will required assurances as to such party’s data handling practices and safeguards.

Links to third party websites

Our Sites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the areas under our control and subject to this Privacy Policy. We do not control third party websites or their privacy practices, which may differ from our Privacy Policy. We do not endorse or make any representations about third party websites. The Personal Information you choose to give to unrelated third parties is not covered by this Privacy Policy. We encourage you to review the privacy policy of any company before submitting your Personal Information.

Security of Personal Information

Cloudistics is committed to taking reasonable efforts to secure your Personal Information. We employ industry-standard privacy and data security measures including, for example, physical access controls, logical access controls, encryption (including one-way hashing of user authentication information), firewalls, intrusion detection, and network monitoring. In addition, we promote the principle of privacy by design in the development of our products and services.

Forums and blogs

Some of our Sites allow our users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any information that is disclosed in these forums becomes public information which may be read, collected or used by other users to send you unsolicited messages. We are not responsible for the information you choose to submit in these forums. You should exercise caution when deciding to disclose your Personal Information in this way.

We may, from time to time, send an email regarding our products and services to users who have posted to our discussion forums, blogs, user-editable documents, and commenting systems. Each participant’s opinion expressed is his or her own and should not be considered as reflecting the opinion of Cloudistics. Note also that your use of these online communication tools is subject to our Terms of Use, which contain disclaimers, limitations of liability and a choice of applicable law. Personal information given to Cloudistics may be transferred across state and country borders for data consolidation, storage and simplified information management.

Cookies, tracking, and logging

Cookies.  Cloudistics uses cookies on some of the Sites. Information collected by cookies (as described below) may be tagged to your Personal Information, including your contact information, device information or other Personal Information which you have provided to Cloudistics.

Cookies are small amounts of data sent to your browser from a web server and stored on your computer’s hard drive. Cookies enable a website to recognize repeat users and allow a website to track web usage behavior. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether to accept it.  You may also elect not to accept cookies by changing the designated settings on your web browser. Not accepting cookies may prevent you from using certain functions and features of our Sites. You can control whether or not these cookies are used, but preventing them may stop us from offering you some services.

“Strictly necessary” cookies allow us to authenticate account users, allow you to access your private accounts on our Sites, allow you to sign into many portals with the use of only one login, balance the traffic on our Sites, and remember information you submitted when requesting services on our Sites.

“Preference” cookies help us personalize your experience by, for example, remembering your preferences and login information, prepopulating forms you already completed, inviting you to participate in surveys and evaluations, showing you when you are logged into our system, and providing you with support services including our live chat service.

“Performance” cookies collect information about how you navigate through our Sites, including which pages and content you visit, if you experience any errors and how often you visit our Sites. These cookies provide statistics on how our Sites are used and help us measure the traffic on our Sites and test new features.

Third party cookies permit select third party partners to serve you Cloudistics-related content, including Cloudistics advertisements, on their websites or elsewhere on the Internet. This is based on your prior visits to our Sites. Additionally, third parties may use cookies to allow you to link to social networking sites like LinkedIn and may analyze your activity.

Logging, tracking, and metadata tools are used by websites, including ours, to collect and/or log Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the Sites, the website visitor’s location, the files visited, the time spent in each file, and the time and date of each visit. Cloudistics collects these data using tools provided by Google Analytics, which then has information about our visitors available for its use. The Privacy Policy for Google Analytics is available at: https://support.google.com/analytics/answer/6004245?hl=en

Information for our EU customers and users

Personal Information of residents of the European Union.  Under the privacy protection framework of the GDPR, Cloudistics is the processor of Personal Information we collect about EU residents in the course of providing products and services to customers under our business-to-business contracts; and we are the controller of Personal Information we collect for advertising, marketing and job application purposes on our Sites and from other sources.

The types of Personal Information we collect are described in the section “What Personal Information does Cloudistics collect.” the purposes for which we collect Personal Information are described in the section “How does Cloudistics use Personal Information.

Location of EU Personal Information.  Starting in August 2018, Cloudistics plans to process Personal Information of EU residents in data centers and other facilities located in the EU.  Until that time, Personal Information may be transferred to, and processed in, the United States for the purposes described in this Privacy Policy. By submitting your Personal Information to Cloudistics, you consent to the U.S. transfer and processing of your Personal Information during this interim period.

How to exercise GDPR rights.  If you reside in the European Economic Area, you have certain rights to the Personal Information that we have collected about you. Some of these rights are summarized briefly below. To exercise your rights, please send us an email at [email protected]. If you are the authorized user of our customer, please provide your name and the customer’s name in the request.

To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID and may charge a handling fee.  We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.

GDPR rights and protections.  The following is a brief and partial summary of some of the rights and protections of the GDPR for general guidance only.

Right of access.  You have the right to ask us for confirmation on whether we are processing your Personal Information, and access to the Personal Information and related information on that processing (e.g., the purposes of the processing, or the categories of Personal Information involved).

Right to correction.  You have the right to have your Personal Information corrected, as permitted by law.

Right to erasure.  You have the right to ask us to delete your Personal Information, as permitted by law. This right may be exercised among other reasons: when your Personal Information is no longer necessary for the purposes for which it was collected or otherwise processed; or when you withdraw consent on which processing is based.

Right to restriction of processing.  You have the right to request the limiting of our processing under limited circumstances; for example, if you contest the accuracy of your Personal Information is contested.

Right to data portability.  You have the right to receive the Personal Information that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including by direct transmission where technically feasible.

Right to object.  You have the right to object, as permitted by law, to our processing of your Personal Information, which includes processing for direct marketing purposes under certain circumstances.

Restrictions on Sharing Personal Information.  We will only share Personal Information subject to the GDPR as described in our Privacy Policy in the section “How does Cloudistics share Personal Information” if we are permitted to do so under the GDPR and other applicable European and national data protection laws and regulations.

Restrictions on Marketing Communications.  Where we are legally required to do so, we will ask you for your prior consent before providing you with marketing or promotional information. You may revoke your consent at any time (this will not affect the processing of your Personal Information undertaken before the revocation). If you want to stop receiving these materials you can do so at any time as explained the section “How to stop or change our communications with you.”

Right to lodge a complaint before the Data Protection Authority.  We encourage you to contact us directly and allow us to work with you to address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or the place of the alleged infringement. You have the right to do so if you consider that the processing of Personal Information relating to you infringes applicable data protection laws.

How to stop or change our communications with you

At any time you tell us to stop sending you marketing or other communications or change your communications preferences by emailing us at [email protected] with your request. Or, you may unsubscribe from receiving our communications, by emailing us at [email protected] with the subject “Unsubscribe”.

Contact information and complaints process

If you have any questions regarding this Privacy Policy or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to the attention of Cloudistics, Inc., 2000 Edmund Halley Drive, Suite 600, Reston, VA 20191 or email: [email protected] We will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you.

Changes to this Policy

Cloudistics will review and update this Privacy Policy periodically and will note the date of its most recent revision above. If we make material changes to this Privacy Policy, we will notify you either by prominently posting a notice of such changes prior to implementing the changes. We encourage you to review this Privacy Policy frequently to be informed of how Cloudistics is protecting your information.

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