May 25, 2018
Who we are
What is Personal Information?
“Personal Information” as used in this Policy refers to information that can be used to identify an individual, directly or indirectly, alone or together with other information. This includes things such as an individual’s full name, email address, phone number, precise location, device IDs, and certain cookie and network identifiers. Other categories of Personal Information may be covered under various national and local laws and regulations.
Note to customers and users in the European Union (“EU”): Information about how we handle Personal Information subject to the General Data Protection Regulation (“GDPR”) is outlined in the section “For EU Customers and Users.”
What Personal Information does Cloudistics collect?
We collect various types of Personal Information in a number of ways:
Requests and orders you submit. On our Sites you can order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support, services and training, or apply for jobs at Cloudistics. In order to fulfill your requests, we collect your contact information (name, address, telephone number, email address, and may contact preferences), the user ID passwords, and password recovery Q&As you create to use some of the services on the Sites, (we only store passwords in one-way hash encrypted format) and billing and transaction information, credit card or other financial information, information about your profession, occupation, and employment, and about your interests.
Forums and Blogs. Some of our Sites allow our users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. We gather contact and other information about users who post information in these forums and may use this information for marketing and other purposes. Information disclosed in these forums becomes public information which can be read, collected or used by other participants as described in the section “Forums and Blogs.”
Cookies and tracking technologies. We may collect information about your interactions and experiences on our Sites, such as your Internet Protocol address, what device and browser you use, which pages you visit, what content you view, and how often you come to our Sites through cookies, tracking technologies, and methods such as spot tags, tracking and cookies as described in the section “Cookies, Logging, and Spotlight Tags.”
Business partners and other sources. We also receive information about companies that may be interested in learning more about Cloudistics products and services from our business partners and other industry sources. We may supplement the Personal Information collected online with information you provide to Cloudistics through other Cloudistics services, as well as other sources such as written communications, trade shows or seminars.
How does Cloudistics use Personal Information?
Cloudistics may use Personal Information:
- To fulfill your request for information or a service/product demonstration;
- To perform a contract we enter into with you by communicating with you, delivering and billing for products/services you ordered, and providing ongoing service and support;
- To further our legitimate interests in building our relationship with you by: marketing and advertising new services, special offerings, and sales alerts; understanding our customers’ needs, interests and ways we can improve our products, services, performance of our Sites and the overall customer experience; and asking you to complete surveys that we use for marketing and quality assurance purposes; and
- To analyze the markets and the industries we serve to better understand their evolving needs and interests;
- To recruit for the Cloudistics workforce team.
How does Cloudistics share Personal Information?
Situations where we may share Personal Information are:
Co-branded Services. Some Cloudistics services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Cloudistics and the other company may receive information collected in conjunction with the co-branded services.
Marketing and Advertising. We may engage vendors to provide marketing and advertising on our behalf.
Website Tracking Metrics. We use cookie-based tracking such as Google Analytics and other third party services to generate statistics about visitor activity on our Sites. These tools help us better understand the ways in which people use our Sites and identify visitors who may be interested in receiving marketing communications about our products and services. For more information on these technologies, see the section “Cookies, tracking and logging.” Information collected for use by Google Analytics is available at:
Due Diligence in Business Transactions. In connection with a prospective or actual investment, reorganization, sale, or financing transaction, we may need to disclose Personal Information in order for the transaction party to conduct appropriate and legally permitted due diligence; and we will required assurances as to such party’s data handling practices and safeguards.
Links to third party websites
Security of Personal Information
Cloudistics is committed to taking reasonable efforts to secure your Personal Information. We employ industry-standard privacy and data security measures including, for example, physical access controls, logical access controls, encryption (including one-way hashing of user authentication information), firewalls, intrusion detection, and network monitoring. In addition, we promote the principle of privacy by design in the development of our products and services.
Forums and blogs
Some of our Sites allow our users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any information that is disclosed in these forums becomes public information which may be read, collected or used by other users to send you unsolicited messages. We are not responsible for the information you choose to submit in these forums. You should exercise caution when deciding to disclose your Personal Information in this way.
Cookies, tracking, and logging
Cookies are small amounts of data sent to your browser from a web server and stored on your computer’s hard drive. Cookies enable a website to recognize repeat users and allow a website to track web usage behavior. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. You may also elect not to accept cookies by changing the designated settings on your web browser. Not accepting cookies may prevent you from using certain functions and features of our Sites. You can control whether or not these cookies are used, but preventing them may stop us from offering you some services.
“Strictly necessary” cookies allow us to authenticate account users, allow you to access your private accounts on our Sites, allow you to sign into many portals with the use of only one login, balance the traffic on our Sites, and remember information you submitted when requesting services on our Sites.
“Preference” cookies help us personalize your experience by, for example, remembering your preferences and login information, prepopulating forms you already completed, inviting you to participate in surveys and evaluations, showing you when you are logged into our system, and providing you with support services including our live chat service.
“Performance” cookies collect information about how you navigate through our Sites, including which pages and content you visit, if you experience any errors and how often you visit our Sites. These cookies provide statistics on how our Sites are used and help us measure the traffic on our Sites and test new features.
Information for our EU customers and users
Personal Information of residents of the European Union. Under the privacy protection framework of the GDPR, Cloudistics is the processor of Personal Information we collect about EU residents in the course of providing products and services to customers under our business-to-business contracts; and we are the controller of Personal Information we collect for advertising, marketing and job application purposes on our Sites and from other sources.
The types of Personal Information we collect are described in the section “What Personal Information does Cloudistics collect.” the purposes for which we collect Personal Information are described in the section “How does Cloudistics use Personal Information.
How to exercise GDPR rights. If you reside in the European Economic Area, you have certain rights to the Personal Information that we have collected about you. Some of these rights are summarized briefly below. To exercise your rights, please send us an email at [email protected]. If you are the authorized user of our customer, please provide your name and the customer’s name in the request.
To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID and may charge a handling fee. We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
GDPR rights and protections. The following is a brief and partial summary of some of the rights and protections of the GDPR for general guidance only.
Right of access. You have the right to ask us for confirmation on whether we are processing your Personal Information, and access to the Personal Information and related information on that processing (e.g., the purposes of the processing, or the categories of Personal Information involved).
Right to correction. You have the right to have your Personal Information corrected, as permitted by law.
Right to erasure. You have the right to ask us to delete your Personal Information, as permitted by law. This right may be exercised among other reasons: when your Personal Information is no longer necessary for the purposes for which it was collected or otherwise processed; or when you withdraw consent on which processing is based.
Right to restriction of processing. You have the right to request the limiting of our processing under limited circumstances; for example, if you contest the accuracy of your Personal Information is contested.
Right to data portability. You have the right to receive the Personal Information that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including by direct transmission where technically feasible.
Right to object. You have the right to object, as permitted by law, to our processing of your Personal Information, which includes processing for direct marketing purposes under certain circumstances.
Restrictions on Marketing Communications. Where we are legally required to do so, we will ask you for your prior consent before providing you with marketing or promotional information. You may revoke your consent at any time (this will not affect the processing of your Personal Information undertaken before the revocation). If you want to stop receiving these materials you can do so at any time as explained the section “How to stop or change our communications with you.”
Right to lodge a complaint before the Data Protection Authority. We encourage you to contact us directly and allow us to work with you to address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or the place of the alleged infringement. You have the right to do so if you consider that the processing of Personal Information relating to you infringes applicable data protection laws.
How to stop or change our communications with you
At any time you tell us to stop sending you marketing or other communications or change your communications preferences by emailing us at [email protected] with your request. Or, you may unsubscribe from receiving our communications, by emailing us at [email protected] with the subject “Unsubscribe”.
Contact information and complaints process
Changes to this Policy